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Account Recovery and Security

Last updated: August 21, 2026

Sanctum publishes forgot-password and reset-password routes, which are the recovery path for an account. The mechanics are ordinary and are handled on the service itself; what is worth documenting is the surrounding discipline, because recovery flows are the single most impersonated part of any authenticated system, and the impersonations are convincing.

The rules, plainly

  • Start recovery yourself, from the Sanctum site, reached by typing or bookmarking.
  • A recovery message you did not request is a signal that someone tried to start one on your account. Do not follow it; go to the site directly.
  • No support process, verification step or unlock in this Universe requires a recovery phrase, a private key or your password disclosed to another person.
  • Urgency is the tell. Real systems do not require you to act within minutes to avoid losing an account.

Account and wallet are different risks

Sanctum uses account authentication. Other verticals — the City Council, the Arcade dashboard — accept wallet connection. A password can be reset by the service; a wallet cannot be recovered by anyone. Understanding which credential you are being asked for changes how carefully you should read the request.

If something has gone wrong

Change what you can from a known-good session, then contact the project through its official channels. Community spaces are not support channels and cannot restore an account.

Nobody legitimate will ever ask for your seed phrase — not support, not a moderator, not another player, not a page that looks exactly like this one.

Official source

Canonical source for this subject: the Xdripian Sanctum. Checked 21 August 2026 — where this guide and the live service disagree, the service is right.

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